does better communication reduce errors?

February 18, 2019February 18, 2019 admin flight test communication

In a research study to examine cockpit communication, psychologists found this surprising result:

“No differences were found between the severity of the errors made by effective and ineffective crews, rather, it was the ability of the effective crews to communicate that kept their errors from snowballing into undesirable outcomes.”

The whole paper is reasonable in length and worth the read, but the quote reinforces the principle that your words matter.